Glenn Burnside & Co

Glenn Burnside & Co

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Pick Up The Phone! (or, “Why and How to Escalate Communication Channels”)

Pick Up The Phone! (or, “Why and How to Escalate Communication Channels”)

For most of my career consulting, I worked for firms that delivered without a heavy on-site presence. Where most of our competitors establish relationships and maintain “stickiness” with their clients by being omni-present inside their clients’ organizations, we delivered solutions primarily from within our own offices. While this has a

Managing the Emotion Pendulum

Managing the Emotion Pendulum

Or, "Helping clients feel good about the project because it's their idea to feel good about it." "The Emotaion Pendulum" is a mental model I’ve found useful when working with clients and teams, especially in situations where things aren’t going as well as we’d like (or as

"But First, I Need To..."

"But First, I Need To..."

If you’re old enough to have stayed up and watched Saturday Night Live in the ‘80’s and early 90’s, you remember Phil Hartman. He had a classic skit called “ The Anal Retentive Chef [https://youtu.be/oDGTCULn6P0]” that spawned a whole series — “Anal Retentive Cajun Chef [https:

Up Front Contracts - My First Consulting Tool

Up Front Contracts - My First Consulting Tool

I’ve noticed recently, as I’ve sat with some of my teams during 1:1’s and with client calls — especially introductory sales calls and project review and requirements gathering meetings, that our meetings would start by jumping right into some topic, but then would meander all over the

Teach Like a Boy Scout (or a Waitress) — The WEDGE Method for Instructing

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Teach Like a Boy Scout (or a Waitress) — The WEDGE Method for Instructing

Overview Teaching others is the best way to confirm that you actually know something. It’s also a great way to re-cement a skill for yourself. Approaching a topic in a deliberate, thoughtful manner, with enough focus and detail to be able to equip someone else with that knowledge, can